Help Desk Support
Technology acts up at the worst times. A printer won't print, a password expires mid-project or a laptop simply won't start. With Texas IT Business Solutions on call, nobody in your office has to become the accidental IT person. Your team reaches real people who know your setup, and we fix the problem quickly, remotely when we can and on-site when we need to.
What's included
- Remote support sessions to fix issues without waiting for a visit
- On-site support in Central Iowa when hands-on help is needed
- Requests by phone or email ( support@baselineitsystems.com)
- On-call emergency support after hours (press 9 when you call 877-225-7869)
- Troubleshooting for computers, printers, phones, tablets and business software
- Password resets, account lockouts and access requests
- New-hire setup and departing-employee cleanup
- Request tracking, so every issue is logged and followed through to resolution
- Help desk support included in your managed plan
Outcomes
- Less downtime and fewer interrupted workdays
- Staff who know exactly where to go for help
- Problems that are fixed for good, not patched and forgotten
- Owners and managers freed from playing tech support
Frequently asked questions
How do my employees request help?
They can call 877-225-7869, email support@baselineitsystems.com or use our Get Support page. Every request is logged and tracked so nothing slips through the cracks.
Do you only work remotely?
No. Most issues can be solved remotely in minutes. For our Central Iowa clients, we'll come on-site when a problem calls for it. Texas clients are supported remotely.
What hours is the help desk available?
Our support hours are Monday–Friday, 8:00 AM–4:30 PM Central. For after-hours emergencies, call 877-225-7869 and press 9 to reach our on-call technician, or email support@baselineitsystems.com with "EMERGENCY" in the subject line. See our Get Support page for details. Support →
Can you support home and remote workers too?
Yes. Our remote tools let us help your team wherever they work, whether that's the office, home or the road.
Get Help That Actually Helps
Give your team a help desk they'll be glad to call.