Get Support

Something not working? We're here to help. Choose the option below that fits your situation, and a member of our team will get you back on track as quickly as possible. Whether you're at the office, at home or on the road, most issues can be solved remotely without waiting for a visit.

Support hours

Monday–Friday, 8:00 AM–4:30 PM Central
Outside these hours, on-call emergency support is available (see below).

Ways to reach us

Call us

877-225-7869(toll-free)
The fastest way to get help during business hours.

Email support

support@baselineitsystems.com
Send a short description of the problem, your name, your company and the best way to reach you. Screenshots help!

Email support

Support portal

Submit a new request or check the status of an existing one online, any time. Every request gets a ticket number, and you'll receive an email update each time we work on it. First time? Submit a request and we'll email you an invite to create your portal login.

Open the support portal

Need to follow up on a request?

Reply to any update email about your ticket, check it in the support portal, or call us at 877-225-7869 and give us your ticket number.

After-hours emergencies

Problems don't always wait for business hours. If something urgent happens after hours, such as a system outage, a suspected security incident or anything stopping your business from operating, our on-call technician can help.

Two ways to reach on-call support:

  1. Call 877-225-7869. When we're closed, the greeting will ask you to press 9 for an emergency. Your call will be forwarded to our on-call technician.
  2. Email support@baselineitsystems.com and put "EMERGENCY" in the subject line. Include a brief description and a callback number.

Please save emergency requests for urgent issues. We aim to handle routine requests sent after hours on the next business day.

Start a remote support session (RustDesk)

We use RustDesk for secure remote support, running on our own private server. If one of our technicians asks you to start a remote session, follow these steps:

  1. Click Download RustDesk below and save the file.
  2. Open the downloaded file and run RustDesk. If your computer asks for permission, choose Yes or Allow.
  3. When RustDesk opens, find Your ID(a number on the left side of the window) and, if shown, the one-time Password.
  4. Read your ID (and password) to your technician over the phone.
  5. Click Accept when the connection request appears. You'll be able to watch everything the technician does, and you can end the session at any time by closing RustDesk.
Download RustDesk
Your security matters. Only start a remote session when you are speaking with a Texas IT Business Solutions technician you know. We will never call you out of the blue asking for remote access. If anyone does, hang up and call us at 877-225-7869.

Not a client yet?

We'd love to help. Tell us what's going on and we'll get back to you, or book a free IT assessment.

Contact us Book a free IT assessment