Technology Vendor Management
Internet provider, phone company, copier lease, software support, website host: every one of them has its own phone tree, account number and hold music. When something breaks, figuring out who to call can take longer than the fix itself. With Texas IT Business Solutions, you call us. We track your technology vendors, contact them for you and stay on the line until the problem is solved.
What's included
- A single list of your technology vendors, contracts and account details
- Contacting vendors on your behalf to open and follow up on support cases
- Coordination between vendors when a problem crosses more than one system
- Tracking of renewal dates and licensing
- Review of vendor quotes and recommendations before you buy
- Help evaluating new software or service providers
Outcomes
- One number to call for any technology issue
- Less time on hold and fewer finger-pointing standoffs
- No surprise renewals or expired contracts
- Smarter buying decisions with an expert in your corner
Frequently asked questions
Which vendors can you manage for us?
Most technology-related vendors, including internet providers, phone systems, printers and copiers, line-of-business software and website hosting.
Do we need to give you access to our vendor accounts?
In many cases we'll need to be listed as an authorized contact. We'll walk you through this safely, and you stay in control.
Will you make purchasing decisions for us?
No. We gather information and make recommendations. You always make the final call.