How remote support works for Texas clients

• Fast help, no waiting for a visit. When something goes wrong, call or email us and we can connect to your computer in a secure remote session, often within minutes. You watch everything we do. Support →
• 24/7 monitoring. We keep an eye on your devices and backups around the clock and act on warning signs before they become downtime. Managed IT →
• Cloud-first setups. Microsoft 365 and cloud services keep your email, files and teamwork running smoothly from anywhere, and they're easy for us to manage remotely. Microsoft 365 → · Cloud Services →
• Off-site backups. Your data is copied away from your office, so a storm, power outage or hardware failure doesn't take your records with it. Backup & Recovery →
• Security managed from afar. Endpoint protection, email filtering, multi-factor authentication and staff training all work just as well remotely. Security → · User Education →

Built for field offices, yards and crews

Oil field and energy-service businesses in the Permian Basin and other remote parts of Texas often have people spread between a main office, field offices, yards and job sites. We can support all of it remotely.

• Laptops and rugged devices set up remotely. New and replacement laptops and rugged devices can be set up and configured remotely, ready for your crews. Managed IT →
• Microsoft 365 for crews. Email, Teams and shared files give office staff and field crews one place to communicate and find what they need. Microsoft 365 →
• Secure remote access. Field offices and traveling staff can reach the files and systems they need without leaving your business exposed. Network Management →
• Backups for every location. Records from the main office and field offices are backed up off-site and monitored. Backup & Recovery →
• Security for a spread-out team. Multi-factor authentication, endpoint protection and email filtering protect every device, wherever it travels. Security →

How on-site work is handled

Most IT problems can be solved remotely. When something truly needs a person on-site, such as replacing hardware, installing equipment or running cabling, we arrange the visit through trusted local partner technicians. You still contact us first, and we stay your point of contact for the work. Support →

Local pages for Texas

• Austin area: Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander and Kyle/Buda
• San Antonio area: San Antonio, New Braunfels, Boerne, Schertz, Seguin and Converse/Live Oak
• Marble Falls: Marble Falls and the Highland Lakes, including Horseshoe Bay, Burnet and Kingsland
• Gatesville: Gatesville and the Coryell County area

Frequently asked questions

Do you send technicians on-site in Texas?

Yes, when it's needed. Our Texas clients are supported mainly remotely, and when a job needs hands-on work, we arrange an on-site visit through trusted local partner technicians. We coordinate the work, and you keep one point of contact: us.

Can you support a business in a remote part of Texas, like the Permian Basin?

Yes. Remote support and 24/7 monitoring work the same in Midland/Odessa as anywhere else. As long as your field offices and crews have an internet connection, we can help.

What time zone are your support hours in?

Our hours are Monday–Friday, 8:00 AM–4:30 PM Central, the same time zone as most of Texas. After hours, call 877-225-7869 and press 9 for emergencies, or email support@baselineitsystems.com with "EMERGENCY" in the subject line.

Is remote support secure?

Yes. We use RustDesk on our own self-hosted server. A session only starts when you run the tool and share your ID with our technician, and you can end it at any time.

Dependable IT Support, Wherever You Are in Texas

Book a free IT assessment Call 877-225-7869